FAQ

1. Do you deliver outside the United States?
No, at this time we only ship within the U.S.

2. What is the cost of shipping?
We are proud to offer free nationwide shipping on all orders.

3. How long will it take to get my order?
Orders are processed within 1–2 business days. Delivery usually takes 2–5 business days, depending on your location.

4. Do you provide tracking information?
Yes. Once your order has shipped, you will receive an email with tracking details.

5. Can I return an item if it doesn’t fit my needs?
Absolutely. We accept returns within 30 days of delivery, as long as the item is unused, undamaged, and in its original packaging.

6. Who is responsible for return shipping costs?
Customers cover return shipping unless the product is defective or incorrect.

7. How soon will I get my refund?
Refunds are issued within 5–7 business days once the returned item is received and inspected.

8. What should I do if my product arrives damaged?
Please contact us within 7 days of receiving your order. Provide photos of the damage, and we’ll arrange a replacement or refund.

9. Can I cancel my order?
Yes, you can cancel anytime before your order has shipped.

10. How do I reach customer support?
You can email us at contact@activohome.shop or call us at 440-591-1057 during business hours.